When you are trying to have access to a Hikvision IP camera or DVR/NVR you’ll stumble upon the message: “Please click here to download and install the plug-in. Close the browser when installing the plugin”. This plugin needs to be installed in order to view your Hikvision CCTV system.

The issue is that even if you install the plugin the message will still show up and bother you every time you need to access your Hikvision IP camera/NVR/DVR. The plugin is installed but looks like something went wrong because the message keeps asking to install the plug-in again and again: “close the browser when installing the plug-in”.
This issue plug-in with the Hikvision DVRs, NVRs, and IP cameras is related to the compatibility mode on Internet Explorer (IE). All you have to do is to configure IE and the error will go away.

If you have an issue with certain browsers, take a look at the links below as well. Microstation on mac shortcut.

How to fix: “Please click here to download and install the plug-in”

The web component plugin is used by the Hikvsion to show the live image of the cameras and to playback as well. If you don’t install it correctly, you can see the cameras (image fail) and you can’t playback either. Other functions may be disabled such as when you save the settings, they’ll not be applied.

Step 1. Go to the Tools section of the IE and click Compatibility View Settings. (If you don’t see the Tools tab on the top, click the ALT key on the keyboard and it will show up).

1. Download the LabVIEW Run-Time Engine here if you do not have it. On a Windows and Mac operating system (OS), the LabVIEW Run-Time Engine installation will usually automatically copy the browser plugin(s) to the correct directory for you. In some cases, or for Linux users, it is necessary to manually install the plugin(s) to the correct directory.
2. It's not an activex plugin, but a plugin nonetheless, works with most browsers but only works on Windows or Mac. So you have three choices; 1. See if there's some sort of app for IP cameras, similar to a smartphone app to view the cameras. Get cameras that run anywhere like Axis.

Aug 08, 2015 Click the 3 dots at the top right of the page and select open with internet explorer. Chrome is still working (version 44.0.2403.130m) but you may have to accept the plugin again by clicking the jigsaw icon with a red X at the right-hand side of the address bar.

Step 2. On the next window the recorder’s IP address (or the ddns) and click Add. The same procedure is you have an IP camera or an NVR.

Step 3. Go again to the Tools tab and this time click Internet Options. Step 4. Open up the Security Tab and click on Trusted sites.
Step 5. Type the IP address of the device and click Add. Make sure the “Require server verification” box is unchecked.
When these two steps are completed the aforementioned issue will be solved permanently. Next time you open up Internet Explorer and try to see the cameras, you won’t see the annoying message “Please click here to download and install the plug-in”.

If for some reason you’re asked again to install the plugin, do the following:

• Restart your laptop of computer
• Update the firmware on the recorder (NVR, DVR) or the IP camera. Some Hikvison units run an updated firmware that doesn’t allow the plug-in to be installed correctly.
• Uninstall any remnant Hikvision plugins you may have installed previously. Go to Control Panel > Programs > Uninstall a program and remove from the application list the one called “webcomponents”. That’s the name for the Hikvsion plugin. Have it uninstalled and go through the previous steps to install the plugin again.

Hikvision No Plugin Detected Mac

First we need to check your Finder preferences and ensure external disks are set to mount to your desktop.

With the Flash Drive connected to the USB port of your computer:

1. Click Finder in the upper left corner of the screen and select Preferences
2. Ensure the check box next to External disks is checked

If the Finder preferences are set to mount external drives to the desktop we will need to determine if the USB flash drive is detected by the computer

1. Double click the MAC HDD
2. Double click Applications
3. Double Click Utilities
4. Select System Information
5. On the left side selectUSB

If you see Flash Drive listed under the USB hub the USB flash drive is detected properly. You can verify is the drive is mounted by Selecting 'Go > Go to folder' from the file menu and typing /Volumes/ (Note: This is case sensitive). This will open the mount point for all drives connected to the Mac computer. You should see the drive mounted here.

Hikvision No Plugin Detected Windows 10

If the USB flash drive is not listed under USB hub please verify other USB devices work properly and if possible test the USB flash drive using a different computer.If the USB flash drive is not detected on other computers or if other USB devices are working properly on this Mac then most likely the USB drive is not functional.

Hikvision Plugin For Mac

If the USB drive appears non-functional per the above troubleshooting, please contact SanDisk support for further assistance with warranty.